Terms & Conditions

Ordering/Payment
Goods must be paid for in full prior to despatch/delivery

VAT Exemption / Zero Rating
Many of our clients are eligible for VAT relief. By simply completing a declaration form you may be able to obtain VAT relief when purchasing our products.

Please Note: To qualify you must be chronically sick or disabled and be purchasing the goods for personal and domestic use which is relevant to your disability.

Many of our products are designed specifically for the relief of chronic illness or disability and are eligible for VAT relief, however there are some items that are not eligible for VAT relief. These products are will incur VAT, which everyone must pay.

Warranty & Guarantee
All our products come with a full 12-month guarantee against defects in materials or workmanship from the date of purchase.

Please Note: Consumables such a bulbs and tyres and items damaged accidentally or by lack of due care and attention are not covered by the warranty.

Your statutory rights are not affected.

Specifications
Due to the manufacturers’ commitment to constantly improve and develop products they reserve the right to alter specifications without prior notice.

Suitability
For advice regarding the suitability of a product, we recommend that you contact an Occupational Therapist through your local social services. Your local Disabled living Centre may be able to help also. For further details please contact the Disabled Living Foundation helpline on 0870 6039177

Note:
I provide a personal service. You don’t have to talk to a call centre to get problems sorted out. My goods are all properly made, with the correct safety certificates and I have a proper geographical address with a proper shop so you know I am not going to disappear anywhere. Scooters are just like cars, some are cheap and some are dear. You get what you pay for.

Have Questions? Contact Our Friendly Operators